“We don’t have to engage in grand, heroic actions to participate in the process of change. Small acts, when multiplied by millions of people, can transform the world. Even when we don’t “win,” there is fun and fulfillment in the fact that we have been involved, with other good people, in something worthwhile. We need hope. An optimist isn’t necessarily a blithe, slightly sappy whistler in the dark of our time.To be hopeful in bad times is not just foolishly romantic. It is based on the fact that human history is a history not only of cruelty, but also of compassion, sacrifice, courage, kindness. What we choose to emphasize in this complex history will determine our lives.

If we see only the worst, it destroys our capacity to do something. If we remember those times and places — and there are so many — where people have behaved magnificently, this gives us the energy to act, and at least the possibility of sending this spinning top of a world in a different direction. And if we do act, in however a small way, we don’t have to wait for some grand utopian future. The future is an infinite succession of presents, and to live now as we think human beings should live, in defiance of all that is bad around us, is itself a marvelous victory.”

To be reminded that the seemingly smallest acts of kindness, acknowledgement, appreciation: a smile, a hello, holding the door for someone, telling a child how good she/he is, a wave to the neighbor can have a profound effect and made a big difference. It is the compounding effect we can’t anticipate. You never know how far positive kind work or action will travel and for how long. What we can do is make those little acts of kindness a more conscious behavior. The moments will add up to hours and days and months and lifetimes.

What we choose to emphasize in this complex history will determine our lives.

What are you choosing to emphasize in this complex history we are co-creating?  What are our news media choosing to emphasis, our nations choosing to emphasize.  We determine our history.

How so absolutely real is that!  After visiting India and Nepal, and being immersed in the experience of other cultures brought “the experience of being alive” up front and personal. I saw and felt both the rawness of poverty co-exist alongside the comfort of wealth, and latest mobile technologies being used along side women filling vessels from community water pumps.   It’s those in-your-face contrasts that jolt us into the fullness of being alive.

If we don’t experience the fullness of life personally, we can vicariously.  We see more and more reality TV shows in the US which expose us to aspects of life that maybe outside our own experiences.  For example, where bosses are going undercover into the trenches to experience what it’s like to work in their own companies outside their board rooms; where couples race around the world and experience many difference cultures and environments;  where cooks initiative food revolutions to expose school kids to food that is different from their regular, routine food in the hope to introduce healthier diets that will create greater awareness of what it takes to live a healthier life style, free from fatal diseases associated with obesity.  And there are so many others that open us up to the fullness of being alive.

Awareness is the first step in any change.  If we can suspend judgment and see others as they are, it opens us up to seeing the wholeness of life with an appreciation of difference and what it could be like to be in someone else’s  shoes.  With such awareness, we begin to expand our own perspectives and the experience of being alive, and with that, comes the principle of Ubuntu – I am because you are.

My dream for a more equitable, loving world, where communities can sustain themselves, women increasingly take public leadership roles, in the home, in business and governments, children are literate, and wealth is more evenly distributed is being realized bit-by-bit.  This bit-by-bit phenomenon is growing.  Social entrepreneurs, who believe in patient capital, participatory leadership and mindsets, and social media that instantly spread messages, are powerful facilitators of this positive, equitable trend.

If you too embrace the “fullness of being alive”, with optimism, hope and possibility, how is it showing up for you?

I love the question.  In my practice of Appreciative Inquiry, we say  it’s the question that starts the change process.  A powerfully affirmative question inspires us to share stories about the successes and strengths I already know about and can celebrate.  Moreover, the question leads me to focus on what I want more of.

It is no effort to list what I am excited about.

I am excited that the conversation is widening and we are becoming more conscious of what is importance to us and what we value – more people becoming engaged and more voices are being heard.

I am excited that we are changing policies and introducing reforms to bring greater equity and justice into the world, especially in the financial sector.

I am excited we are taking actions , globally, around all the factors pertaining  to ecological sustainability – energy, transportation, earth.

I am excited when I hear leadership speak from the heart, ethically, and listens loudly.

I am excited that social media is increasing our participation and collaboration across the world and is a force of natural democratization in the world.

I am excited our global conversation is widening because more people are standing up and expressing what’s important to not only them but what’s important for the longevity of all human kind -  the sick, children and elderly who are most vulnerable in our world.

I am excited the natural and human-made unrest and chaos are showing us we how inter-connected we are and we cannot not think systemically.

I am excited that Americans continue to pay attention that there is a world outside the US and it’s a beautiful world to be celebrated and shared.

I am excited that we are learning more about good health and there is conversation and action about eating natural, unprocessed, wholesome food with less sugar and less salt.

I am excited that there is continued conversation about the inhumanity of cruelty to animals.

I am excited that as a human species,  we are evolving rapidly and exponentially to live our lives with heightened and enlightened levels of consciousness.

I am excited we are thinking holistically, and seeing the world through multiple lenses, and listening to the myriad of diverse stories, and integrating the physical with the virtual

I am excited to be alive in 2011 and have this opportunity to tell my story.

I am excited to know if you, too, are moved to answer this question: “What are you excited about?”

It’s a year since the iPad came on the market. At first, I admired it vicariously via my partner, who is an early adopter with most things technological, especially computers, cameras, music and bikes.  Once I got my fingers on it,  (I did resist for a week or so), I changed to “I want one.”

Since then, I am increasingly loving my iPad.  It goes where I go: into every room in the house, the car, the plane, the boat, the doctor, the dentist, the hair salon, the beach, the park, the local coffee shop, bars, restaurants, and workplaces, of course.  My iPad is with me, everywhere.

What makes it so valuable to me and why do I love it?  It’s what I am able to experience with the iPad (location agnostic) that makes it so amazingly worthwhile to me.  In one year, the quality, standard and variety of applications that are coming to market beyond games and utilities (that are okay on smart phones) have made the tablet form a superb tool for engaging with content across the world, from boardrooms to schoolrooms, from hospitals to coffee shops, from beaches to office blocks and wherever else it works for you!

If you don’t yet own one, please just read down the following list and imagine how awesome it is to experience all of the following activities with one single, simple, elegant device – and remember, you are not constrained by location!

• You read books, magazines, newspapers, emails, text messages, business documents.
• You watch films, videos, YouTube, TV
• You write poetry and stories
• You doodle
• You draw pictures and shapes
• You listen to music and speech and radio
• You play games.
• You touch, reposition, re-order objects and images
• You annotate copy
  
• You edit text
• You record voices and sounds
• You access information and resources in your world, your immediate environment or across the world
• You take photos and video
• You participate in virtual meetings and web conferences via Skype
• You learn new facts and gain knowledge from global sources
• You develop awareness from new connections
• You laugh
• You gaze in wonder
• You reflect on ideas
• You create and develop your own thoughts
• You connect with people through social media
• You share what you want with others

And, you can do so much more, so easily, so effectively, so efficiently, so enjoyably, so consciously.  You can have all this functionality, utility, fun and enjoyment on a device that is totally unobtrusive and mobile!  That is why it’s extra cool!

I am so convinced that applications on tablet devices, (specifically the iPad over the next couple of years while other operating systems and manufacturers come up to speed) will continue to be the leading and most innovative tool for connecting people with content, ideas and other people,  allowing for increased participation in meaningful, developmental ways. I’ve witnessed the faces of children, professionals, the sick and elderly all light up with interest and curiosity when offered an iPad to interact with. My delight and commitment to sharing good content and experiences through this medium has me now developing apps to help bring about transformational shifts at personal and community levels.  Embracing Change is my first application in partnership with Polymash Digital Arts.

In my next post, I will share some of my favorite apps and some of my learnings along the way, and in my third post on this topic, I will share my excitements about developing applications in the learning and development space.

The majority of leadership development and change models and methods emphasize the cognitive dimensions and linear approaches to development. A cognitive shift is important, but an intuitive leap or a heartfelt shift is transformational. So one single heartfelt experience, when you intuit an idea, discover a latent talent, a potential strength, a gesture of caring, those can be transformative. In fact, the very first question we ask, and the way in which we ask it, begins the change process.

To quote Margaret Wheatley: “A leader is anyone who wants to make a difference at this time.” In our networked, web-based, interconnected world, new sciences and ancient wisdom traditions are increasingly merging, self-organization is on the rise, and power is becoming differently distributed. If we think about the process of leadership as one of leading from and for the whole, what does that look like? There are models and practices that have holistic visions and actively incorporate participation, inclusion, diversity, innovations, shared responsibilities, passions, ownership, empowerment, transparency and heartfelt transformations.

Thinking about yourself and your work and your leadership, what differences are you making in your world? What things are you finding most meaningful, valuable, satisfying, challenging, or exciting?

First time, we were at dinner with a couple when their three year old pulled out the iPad, tapped into one of her favorite apps and was immediately engrossed as she tapped, swiped, dragged and, from time to time, sat up, tilted her head confidently to reflect on the objects she was engaging with.  Her fullest absorption in her iPad totally attracted the attention of older people in the restaurant,  amazed at her competence with the tablet device.

Next day at a friend’s house for dinner,  their 3 year came up to the table with her iPad, opened the Netflix app, picked out a movie she wanted and downloaded it and started to watch it without asking help from any adult.

Earlier that day, I had offered my iPad to a three year old and she immediately took it out of my hands with a big smile, and started tapping and dragging and swiping, immersed in the content, participating in the cute animations and sounds that delighted her.

As described in Huffington Post this week,

“The iPad’s sensitivity to touch preserves the intimacy of the magazine-reading experience. It also puts the reader in control. You are the navigator. Because the content is non-linear, interesting connections become possible and immediate. ……..You can venture as deep into the experience as you like….[this] digital technology has enormous potential. It brings a new dimension to our storytelling, making the experience more immersive than ever. It’s exciting to think about where it will take us.”

I am very caught up in this new way of experiencing content, as a consumer and now as an author and content creator.  My first app is about to be launched.  Called “Embracing Change”, it’s a self development app that takes readers on a personal learning journey following the Appreciative Inquiry framework.  As a learning and development professional, I  advocate using all the tools we can, in all the ways we can, with as many others as we can, to create the best experience learning experiences we can.

In the tablet format, content, theory, charts, images, interviews come to life, in fullest color and sound with the consumer interacting physically as well as cognitively and emotionally.  No wonder kids love the aliveness of this new form factor.  It’s playfully engaging.  And as adults, we, too can we re-connect with our inner kid, as we discover what it’s like to  interact with content in this immersive, engaging way.

(Link to the full interview below)

Q: What do you see as the New Paradigm of Work?

Killian: The new paradigm is about Life. One life, and work is part of that life and increasingly these two blend like fluids. Much of this is driven by the exponential rate of technological advances, automation by machines of routine tasks and the unstable and unpredictable business climate (and in part, planetary climate conditions!) The technologies we use for work and for socializing blend; the devices we use at home and at work blend; our networks blend; our hours of work and home-time blend in a ubiquitously connected global economy; our work spaces blend and even the boundaries between our professional personas and our personal reputations blend. Increasingly, our employers blend as many people become self-employed or work on contract terms for multiple organizations, over time our careers will blend from one life stage to another, much like seasonal workers or the way in which actors work.

In this new paradigm of work, where work and life are inseparable, happiness will only be possible if work blends with play, if passion blends with purpose, and if creativity is as vigorously cultivated as profitability.

What about this interview so resonated with me? Annalie offers stories and insights for creating environments where people show up fully so their radiance shines.

And, it takes effort. It is about developmental work – as opposed to problem-solving work. In order to live into the new paradigm, it requires us to:

1. do personal inner work – develop our own inner capacities:
2. identify and invest in the appropriate structures to support and facilitate the development
3. recognize we can only make this shift to a “new paradigm about life” in relationship with others.

To read the full interview, please go to Michelle James’ fabulous blog, The Fertile Unknown and read her full interview with Annalie Killian, in her series of Creativity in Business

Background

Jersey City planner, Tanya Marione-Stanton was thumbing through GOOD magazine when she saw the call for cities to take part in GOOD 2.0, (R&D) Initiative described as “an open workshop platform for improving your city.” Tanya entered Jersey City into the contest and the application was one of eight accepted out of 100s. You can read more about the background in The Jersey City Independent

Workshop Design

Over 60 (from 80+ RSVPs) people showed up at the elegant Culinary Conference Center, Hudson County Community College  to participate in the world cafe style workshop on the topic of THRIVING FARMS IN THE CITY.   We followed the classic appreciative inquiry story-telling format first to DISCOVER what strengths, gifts and capabilities already exist in the community in relation to our topic:

Question 1: Discover
What already exists in us, around us that we can build on to create thriving farms in the city?

We moved on to DREAM in order to tap into our imaginative capacities to envision what else in possible in urban agriculture in the neighborhoods of Jersey City:

Question 2: Dream
Imagine your biggest dream for your Farm in the City.  In 2 years, what do you see, hear, taste, smell, touch, enjoy?

Next, we turned our serial conversations to DESIGN where we began to co-create how we best organize ourselves and include others to bring the dream into reality;  we got tactical about the requirements and resources:

Question 3: Design
How do we make it happen?  What are the organizing elements? Who do we work with and where and when?

From there the participants broke out into their 6 residential wards to look at huge maps of their streets and place icons of what already exists as designated green space and what can be turned into green space.  This information will be added to the Jersey City Green Map. While in their ward groups, residents noted projects they’d like to be part of with their commitment to participate in an ongoing way, and they were invited to design some kind of creative, fun announcement that would inform and entertain the other breakout ward groups of their initiatives.

By way of closure, we gathered in a large circle to share what new insights had come as a result of investing 4 hours on a Saturday afternoon in community with others who share their interest in healthy food and farms in the city.  I was touched (and not surprised) to hear some deep and practical reflections from members of the group.

Facilitator’s Reflections

I continue to be energized and rewarded with how Appreciative Inquiry (AI)’s Discover, Dream, Design affirmative questions deliver immediate, heightened energy, excitement and power to a group.  I know why:  I am grounded in the theory and practice of AI, yet it still astounds me and brings butterflies to my gut and tears to my eyes.  The structure takes participants immediately into a state of valuing themselves and others present in the room (and may not be present in the room), and quickly moves them into imagining what they have the power to collectively co-create.  Because I know that, I can only stress, it is so important not to short-circuit or derail the creative sharing opportunity that people find they have courage to present in the moment, nor cut off  the deep insights and reflections they feel moved to share.  These two pieces touch the core of our being and bring out our inner leadership.  In a closing circle, not to let that emerge is such a missed opportunity.  We are on sacred ground when we connect with each other at this new, deep level.  When we by-pass it, we possibly short-change the passion and power of everyone in the circle.

Discover Best Stories

http://www.youtube.com/watch?v=oUpGpPIROuo

Best Stories of Purpose-Driven Selling

We have all, at some time or another, been part of a successful, rewarding selling experience, whether it was selling a pretty pink lipstick, a million-dollar service contract, or tickets to your local arts fund-raising dinner. Reflect on a time when you felt at your best in a selling situation. Everything seemed perfectly aligned—timing, customers, your knowledge and message, the questions, and how you managed your responses, and so forth. Share your story.

• What was the situation?
• What was the purpose?
• Who was there?
• What was the outcome?
• How did you feel?

Without being modest, what do you value about yourself in your story?

What do you value about the work you were doing?

What did you value about the organizations—yours and your customer’s?

The participants paired off to interview each other. Very soon the room was alive with energy as the pairs exchanged stories of their best selling experiences.  After 25 minutes, single pairs linked up with another 2 pairs to form groups of six where interviewers introduced their interview partners and shared highlights of their partners’ stories of a high point purpose-driven sales experience.  They were invited to:

• Listen respectfully, focus on the common themes that came up across the stories;  listen for the collective strengths across all the stories:  key roots of success.   They selected a story that exemplified the strengths, best assets, and successes in a sales experience and shared with all other groups.

We then reconvened to listen to what came up for people during this discovery interview.

Collective findings of best selling experiences

We identified the most powerful and successful selling experiences happened when the following elements were present:

• we took time to notice and observe client behavior;
• we listened deeply;
• we engaged with full presence (not distracted by others, seeking information from them);
• we proposed a solution that represented the above two points and was fresh in its presentation;
• there was synchronicity and alignment of mutual respect and purpose;
• we knew we were helping;
• we felt confident and were very well-prepared; we were authentic and loved what we did; we trusted our intuition; we let go of assumptions;
• it felt easy and natural;
• we were acknowledged, complimented and  invited back;
• clients reported to feeling heard and understood and the solution offered was very good.

Participants agreed participating in the AI approach was an empowering experience, as most of them didn’t believe that selling was a strength, yet during their interviews they discovered strengths they were not yet aware of, or did not consider to be valuable.   Moreover, in hearing stories from other consultants in the room, they discovered skills and behaviors they too had, and made the connection that they could develop those same skills sets and behaviors that would help them shift to a new level of performance when it came to selling their services and products.

As a close, they each made a wish or two (in the form of a personal commitment) about what they would do to reconnect to their latent talents around selling-on-purpose and how to co-construct it with their clients.

Debriefing

As a debrief we contrasted this strength-based, generative approach to selling to the more traditional approach of telling people how to sell.  Moreover, there is a strong underlying assumption in sales-drive organizations, that sales people  are motivated by financial incentives, competition and fear of failure.  We recognized the negative consequences of contraction in such circumstances, when we feel fear and unconsciously we  jump to control mode and shut down.  On the other hand, when we come from a place of strength and feel positive about ourselves, we access our generative states, trusting ourselves and others.  We open ourselves up to possibilities, become more personally expansive and are more inclusive of others. We also spoke of the value being in positive resourceful states that the AI process facilitates, such as appreciating, imagining, collaborating and empowering.

I thank all who showed up to participate in the workshop to make it a fun and generative learning experience.  I would be most honored for those of you who were there, if you took a moment to add your own insights and experience to this blog post.

How to register for this free event.

This was the most diverse AI conference to date: the location, Kathmandu, Nepal, the participant mix from 42 countries, and the range topics showing the many, many applications of AI in the world today in all sectors was a testament to the power of AI globally. It was a simultaneous online and in person conference.

I, together with Susanne Mueller, Barbara Christian and Timothy Germany,  will be sharing the high points of our experience.  Come hear our stories as we share examples of how AI as an instrument of change is impacting the lives of people in the poorest communities, in schools, in government, in industry, in hospitals, on topics of social justice, environmental responsibility, aging, leadership, families and so much more.

In addition, I will provide a quick overview of the contents and objectives of my  new book  “Appreciative Inquiry for Collaborative Solutions: 21 Strength-based Workshops”, published by Pfeiffer Imprint of Wiley, ISBN 978-0-470-48316-9 will be available. David Cooperrider  has described it as “a brilliantly applied book with over 21 workshops ready for prime time delivery – helping leaders tap the revolutionary power of appreciative inquiry…”

Date:  Tuesday, March 23, 2010
Time:  5:45 pm  – 8 pm
Location:   John Jay College, 899 Tenth Avenue @ 59th Street , Room 610 T
Registration Fee:  Free
Here is the closest Subway stop/lines   59th Street Columbus Circle/Broadway  – Subway A, B, C, D, 2, 1

Participants will need to pre-register in order to access the building.   (You may need to sign in to yahoo groups.)

The NYAISIG is a community of practice that is committed to the study, exploration and application of the Appreciative Inquiry Philosophical Approach along with other positive/collaborative approaches and practices around change and transformation.  It is our hope to create a supportive community of practitioners to bring more of these approaches into New York City and Area Organizations.   It is co-sponsored by Dispute Resolution Program at John Jay College.