I love the question.  In my practice of Appreciative Inquiry, we say  it’s the question that starts the change process.  A powerfully affirmative question inspires us to share stories about the successes and strengths I already know about and can celebrate.  Moreover, the question leads me to focus on what I want more of.

It is no effort to list what I am excited about.

I am excited that the conversation is widening and we are becoming more conscious of what is importance to us and what we value – more people becoming engaged and more voices are being heard.

I am excited that we are changing policies and introducing reforms to bring greater equity and justice into the world, especially in the financial sector.

I am excited we are taking actions , globally, around all the factors pertaining  to ecological sustainability – energy, transportation, earth.

I am excited when I hear leadership speak from the heart, ethically, and listens loudly.

I am excited that social media is increasing our participation and collaboration across the world and is a force of natural democratization in the world.

I am excited our global conversation is widening because more people are standing up and expressing what’s important to not only them but what’s important for the longevity of all human kind -  the sick, children and elderly who are most vulnerable in our world.

I am excited the natural and human-made unrest and chaos are showing us we how inter-connected we are and we cannot not think systemically.

I am excited that Americans continue to pay attention that there is a world outside the US and it’s a beautiful world to be celebrated and shared.

I am excited that we are learning more about good health and there is conversation and action about eating natural, unprocessed, wholesome food with less sugar and less salt.

I am excited that there is continued conversation about the inhumanity of cruelty to animals.

I am excited that as a human species,  we are evolving rapidly and exponentially to live our lives with heightened and enlightened levels of consciousness.

I am excited we are thinking holistically, and seeing the world through multiple lenses, and listening to the myriad of diverse stories, and integrating the physical with the virtual

I am excited to be alive in 2011 and have this opportunity to tell my story.

I am excited to know if you, too, are moved to answer this question: “What are you excited about?”

(Link to the full interview below)

Q: What do you see as the New Paradigm of Work?

Killian: The new paradigm is about Life. One life, and work is part of that life and increasingly these two blend like fluids. Much of this is driven by the exponential rate of technological advances, automation by machines of routine tasks and the unstable and unpredictable business climate (and in part, planetary climate conditions!) The technologies we use for work and for socializing blend; the devices we use at home and at work blend; our networks blend; our hours of work and home-time blend in a ubiquitously connected global economy; our work spaces blend and even the boundaries between our professional personas and our personal reputations blend. Increasingly, our employers blend as many people become self-employed or work on contract terms for multiple organizations, over time our careers will blend from one life stage to another, much like seasonal workers or the way in which actors work.

In this new paradigm of work, where work and life are inseparable, happiness will only be possible if work blends with play, if passion blends with purpose, and if creativity is as vigorously cultivated as profitability.

What about this interview so resonated with me? Annalie offers stories and insights for creating environments where people show up fully so their radiance shines.

And, it takes effort. It is about developmental work – as opposed to problem-solving work. In order to live into the new paradigm, it requires us to:

1. do personal inner work – develop our own inner capacities:
2. identify and invest in the appropriate structures to support and facilitate the development
3. recognize we can only make this shift to a “new paradigm about life” in relationship with others.

To read the full interview, please go to Michelle James’ fabulous blog, The Fertile Unknown and read her full interview with Annalie Killian, in her series of Creativity in Business

is changing the way we do business, how we communicate with clients and customers, and the way we buy and sell products. Don’t be left behind.

The Sm@rt Conference delivers one of the best values of any similar conference anywhere bringing together professionals from marketing, tourism, gaming, service industries and nonprofits December 8-10, 2010, in Reno-Tahoe’s amazing ski country.

Who should attend?

Designed for business professionals who want to take their promotions and business strategies to the next level using social media, the sm@rt conference is for:
•    Business owners
•    General managers
•    Marketing directors
•    Digital media marketers
•    Brand managers
•    Media/content providers
•    Advertising and sales reps
•    Professional service providers

Expert presentations

The Sm@rt Conference features keynotes by David Nour and Scott Klososky, and more than two dozen presenters speaking on a wide range of social media topics. I am excited to presenting on a panel of four professionals in the Professional Services Track.

Register early and save!

Early registration is $595 and is available until Nov. 1 (on-site registration is $750). Register today!

Background

Jersey City planner, Tanya Marione-Stanton was thumbing through GOOD magazine when she saw the call for cities to take part in GOOD 2.0, (R&D) Initiative described as “an open workshop platform for improving your city.” Tanya entered Jersey City into the contest and the application was one of eight accepted out of 100s. You can read more about the background in The Jersey City Independent

Workshop Design

Over 60 (from 80+ RSVPs) people showed up at the elegant Culinary Conference Center, Hudson County Community College  to participate in the world cafe style workshop on the topic of THRIVING FARMS IN THE CITY.   We followed the classic appreciative inquiry story-telling format first to DISCOVER what strengths, gifts and capabilities already exist in the community in relation to our topic:

Question 1: Discover
What already exists in us, around us that we can build on to create thriving farms in the city?

We moved on to DREAM in order to tap into our imaginative capacities to envision what else in possible in urban agriculture in the neighborhoods of Jersey City:

Question 2: Dream
Imagine your biggest dream for your Farm in the City.  In 2 years, what do you see, hear, taste, smell, touch, enjoy?

Next, we turned our serial conversations to DESIGN where we began to co-create how we best organize ourselves and include others to bring the dream into reality;  we got tactical about the requirements and resources:

Question 3: Design
How do we make it happen?  What are the organizing elements? Who do we work with and where and when?

From there the participants broke out into their 6 residential wards to look at huge maps of their streets and place icons of what already exists as designated green space and what can be turned into green space.  This information will be added to the Jersey City Green Map. While in their ward groups, residents noted projects they’d like to be part of with their commitment to participate in an ongoing way, and they were invited to design some kind of creative, fun announcement that would inform and entertain the other breakout ward groups of their initiatives.

By way of closure, we gathered in a large circle to share what new insights had come as a result of investing 4 hours on a Saturday afternoon in community with others who share their interest in healthy food and farms in the city.  I was touched (and not surprised) to hear some deep and practical reflections from members of the group.

Facilitator’s Reflections

I continue to be energized and rewarded with how Appreciative Inquiry (AI)’s Discover, Dream, Design affirmative questions deliver immediate, heightened energy, excitement and power to a group.  I know why:  I am grounded in the theory and practice of AI, yet it still astounds me and brings butterflies to my gut and tears to my eyes.  The structure takes participants immediately into a state of valuing themselves and others present in the room (and may not be present in the room), and quickly moves them into imagining what they have the power to collectively co-create.  Because I know that, I can only stress, it is so important not to short-circuit or derail the creative sharing opportunity that people find they have courage to present in the moment, nor cut off  the deep insights and reflections they feel moved to share.  These two pieces touch the core of our being and bring out our inner leadership.  In a closing circle, not to let that emerge is such a missed opportunity.  We are on sacred ground when we connect with each other at this new, deep level.  When we by-pass it, we possibly short-change the passion and power of everyone in the circle.

Discover Best Stories

http://www.youtube.com/watch?v=oUpGpPIROuo

Best Stories of Purpose-Driven Selling

We have all, at some time or another, been part of a successful, rewarding selling experience, whether it was selling a pretty pink lipstick, a million-dollar service contract, or tickets to your local arts fund-raising dinner. Reflect on a time when you felt at your best in a selling situation. Everything seemed perfectly aligned—timing, customers, your knowledge and message, the questions, and how you managed your responses, and so forth. Share your story.

• What was the situation?
• What was the purpose?
• Who was there?
• What was the outcome?
• How did you feel?

Without being modest, what do you value about yourself in your story?

What do you value about the work you were doing?

What did you value about the organizations—yours and your customer’s?

The participants paired off to interview each other. Very soon the room was alive with energy as the pairs exchanged stories of their best selling experiences.  After 25 minutes, single pairs linked up with another 2 pairs to form groups of six where interviewers introduced their interview partners and shared highlights of their partners’ stories of a high point purpose-driven sales experience.  They were invited to:

• Listen respectfully, focus on the common themes that came up across the stories;  listen for the collective strengths across all the stories:  key roots of success.   They selected a story that exemplified the strengths, best assets, and successes in a sales experience and shared with all other groups.

We then reconvened to listen to what came up for people during this discovery interview.

Collective findings of best selling experiences

We identified the most powerful and successful selling experiences happened when the following elements were present:

• we took time to notice and observe client behavior;
• we listened deeply;
• we engaged with full presence (not distracted by others, seeking information from them);
• we proposed a solution that represented the above two points and was fresh in its presentation;
• there was synchronicity and alignment of mutual respect and purpose;
• we knew we were helping;
• we felt confident and were very well-prepared; we were authentic and loved what we did; we trusted our intuition; we let go of assumptions;
• it felt easy and natural;
• we were acknowledged, complimented and  invited back;
• clients reported to feeling heard and understood and the solution offered was very good.

Participants agreed participating in the AI approach was an empowering experience, as most of them didn’t believe that selling was a strength, yet during their interviews they discovered strengths they were not yet aware of, or did not consider to be valuable.   Moreover, in hearing stories from other consultants in the room, they discovered skills and behaviors they too had, and made the connection that they could develop those same skills sets and behaviors that would help them shift to a new level of performance when it came to selling their services and products.

As a close, they each made a wish or two (in the form of a personal commitment) about what they would do to reconnect to their latent talents around selling-on-purpose and how to co-construct it with their clients.

Debriefing

As a debrief we contrasted this strength-based, generative approach to selling to the more traditional approach of telling people how to sell.  Moreover, there is a strong underlying assumption in sales-drive organizations, that sales people  are motivated by financial incentives, competition and fear of failure.  We recognized the negative consequences of contraction in such circumstances, when we feel fear and unconsciously we  jump to control mode and shut down.  On the other hand, when we come from a place of strength and feel positive about ourselves, we access our generative states, trusting ourselves and others.  We open ourselves up to possibilities, become more personally expansive and are more inclusive of others. We also spoke of the value being in positive resourceful states that the AI process facilitates, such as appreciating, imagining, collaborating and empowering.

I thank all who showed up to participate in the workshop to make it a fun and generative learning experience.  I would be most honored for those of you who were there, if you took a moment to add your own insights and experience to this blog post.

Workshop details – FREE

Wednesday, July 28 2010 5:45 – 8:00 PM

You’re invited to experience Appreciative Inquiry in Action and discover your strengths in relation to selling. If you think you can’t sell, or wish to improve, come along to this workshop on the affirmative topic of PURPOSE-DRIVEN SELLING and discover strengths you did not know you had in relation to selling.

I  will be facilitating this workshop which is one of the 21 workshops in my new book, Appreciative Inquiry for Collaborative Solutions: 21 Strength-based Workshops.

Location

John Jay College
899 10th Avenue @59th Street
New York, NY
Room 531

To Register

Please register in advance at this link:  http://bit.ly/bQZxcN
Questions: contact robyn @ positivematrix.com

I am equally inspired by their responses, so I’ve created a comment area on my blog for us to continue sharing ideas, stories, experiences, insights and aspirations.

Below are some examples of their emails:

“I read the activity about Business as a change agent in the world … I love the legacy aspect. So this gave me an idea for my storytelling….You inspired me at lunch, and also in the subway! This book arrives at the perfect time for me it seems!”

“Now that I’ve had a little time to actually read the book (the first few sections), I love it more. It’s got clear insights and your tapestry of weaving together the several strands that influence your thinking/this book is one of golden and silver threads. Just stunning synthesis and vision. This book is simply wonderful.  Much success!”

“I’m back in Germany now after a very exciting two weeks in New York City. Your workshop at Marymount was one of the highlights of the workshop circuit. I am planning on using appreciative inquiry in BPW and present it, as you did, as a useful trainer tool and at the same time to find out what members and prospective members want and need from BPW.  Perhaps I can also use the method in a team building workshop.”

“I’ve had a quick browse – what a wonderful resource it will be for the AI community ”

“I love your book! It’s a perfect tool for incorporating Appreciative Inquiry in group coaching/training, so I can’t wait to put it into action. Thanks for this beautiful work, it’s really going to change things ”

“Looking forward to working with your book – maybe already next week in an interview with a friend to capture her Art of Hosting training experience in Sweden last month. Will let you know -   Here is my little report from Friday’s event on Pioneers of Change.”

“Robyn Stratton-Berkessel led us through an Appreciative Inquiry exercise that showed us the power of hearing other people telling our own leadership story.”

“Can your workplace benefit from better collaboration + appreciation of each others work? Try @robbiecat‘ s workbook.”

Please also read my interview on Axiom News,  whose mission is “To be the news agency of the world’s most socially generative organizations’.

I am very grateful to you all!

And let’s keep sharing and here’s the comment area to share ideas and practices.

My publisher had emailed me 3 days earlier with the following heartwarming message:

It’s here and it’s beautiful!!!!
Congratulations.  You should get your copy soon.

I am really happy, as my book is a unique application of Appreciative Inquiry to the world of learning and development.  Amid global challenges and complexities, the Appreciative Inquiry worldview asks, “What is it that we do already that is working for us, and how can we leverage our strengths going forward?”

The twenty-one workshops in this book are on topics of strategic importance, addressing the desire and need, in our interconnected world, for greater participation and active collaboration in meaning making and resource sharing.   This book is for change agents, leaders, trainers, facilitators, organization development professionals, and consultants.

All 21 workshops are ready for delivery; the topics are all highly relevant in today’s world, and with the Appreciative Inquiry design, they are equally applicable in global corporations, local communities, schools, colleges, universities, government agencies, non-profits, non-governmental agencies, special interest groups, communities of practice, and small business.

Workshop titles include classic topics, such as team building, leadership, and change, as well as on newer topics, such as cultural diversity, corporate social responsibility, intergenerational mix, and social media, to name a few.

This book takes Appreciative Inquiry principles and processes and applies them to real, everyday work and relationship issues in a workshop format that allows organizational members to resolve issues and create solutions from a strength-based perspective.

See larger image Appreciative Inquiry for Collaborative Solutions: 21 Strength-Based Workshops (Paperback) By (author) Robyn Stratton-Berkessel List Price: $60.00 USD New From: $43.51 In Stock Used from: $43.53 In Stock

The decade beginning 2000 was a good decade for me.  I married a wonderful human being in 2000; we have enjoyed great fun and a wide range of intensely pleasurable physical experiences; we have grown together and independently through many stimulating, engaging intellectual learnings;  and we have both experienced deeply meaningful emotional times.  We have traveled a lot and created a home we love. I am blessed in my relationship.

So, in this last decade, I have continued to change, as has the world around me.  A dominant and exciting force that is enabling this rapid growth rate of change is social media. We have new and additional ways in which we communicate and connect with people and we have many more topics and stories to share.  My sensitivity has been even more heightened as to how alike we really are across the globe.  How vulnerable we all are, and how much more we can become together.  I have been moved by so many stories shared in private and in public places – face-to-face, virtually, in books, on TV, in film.  All my senses have been sharpened.  For example, in Italy, I savored during and for months afterwards the landscape and the smells and sounds; the sensations and the tastes:  I admired the art work and architecture and imagined what it was like when armies of ancient Rome traversed the land battled against the Carthaginians and the Gauls;  I imagined the beauty of the Etruscans, even before the Romans, and then I imagined what life may have been like during the Renaissance when art and commerce flourished.  History and culture revealing how peoples continue to shape the future and leave their legacies.

I experienced similar emotions and wonderings while traveling in India and visiting Kathmandu Valley in Nepal.  My curiosity and interest is always aroused to learn how people get to where they are and what has shaped their current situation.   What are their stories?  My own birthplace, Australia, has untold stories that the land longs to share.  The more stories we can hear of all peoples on this planet, the richer we all will be.

I love to find the themes and connect dots.  What keeps coming up for me?  My filtering system is constructed to find the beauty, the goodness and what truths endure across time and space.  Horror and evil also endure across time and space. They co-exist.  History and the arts are full of co-existence. The victories of love overcoming fear, and good overcoming evil and beauty overcoming horror is the human story.

I learned at Christmas time, a dear colleague, whom I haven’t communicated with since 2002 has Stage 4 cancer in her brain and has very little time left in her present form.   Going about my business (busy-ness), I thought about her a lot, but didn’t call.   After Christmas, I learnt her condition had worsened.  I felt remorseful that I had not acted on my best intuition to call her when I wanted to.  I actually feared I had missed my opportunity to let her know I cared for her.  I had weak excuses, like a 14 hours time difference, Christmas was an awkward time, etc. etc.  Finally, I did call and our conversation was truly meaningful.  I also send the flowers I had been thinking about sending for four days.  I decided that moving beyond thought to action would be my commitment to myself in 2010.  To move beyond dreaming and thinking into action – action that serves others, and in doing so, serves me.

All plans can change.  So when the world changes around you, what constants provide you with a sense of safety or equanimity that enables you to go on?  The tiniest belief in oneself helps; some hope for a future; the support of others.  I have been in that state, when I had no self-confidence, despaired of any future and indifferent to the support and love of others.  How I’ve pulled myself out of such low points is my story and some parts of the dark story I am not proud of and some parts I am.  I realize the parts I am proud of are when I found the inner strength to shift my perspective enough to make a different choice.  Through the tears and the pain (both physical and emotional) I could sense a faint awareness that I wanted to feel/do something different.  In such times, I open up enough find an inner resource that offers a glimmer of hope and possibility that I am willing to admit there is a different way and I will do something about it.  I also believe that having experienced the intense discomfort of chemotherapy and radiation, that in the future, and if in a conscious state, when faced with death I can have the same experience.  I will find an inner resource that offers a glimmer of hope and possibility that I am willing to admit there is a different way and I can find it.  I know I will seek peace and love over fear.

What is your story?  What victories, celebrations and joys have you experienced in the past decade?  In telling your story, what have been highpoints of your first ten years in the 21^st century?  What will you remember with a smile on your face, a warmth in your gut, a tenderness in your heart?  What are you most grateful for or even a little bit grateful for – personally and professionally?  Who have you met in the past 10 years that has influenced your life in a good way?  What have you done for others that you know has been of service to them?  What thoughts may inspire you for action in 2010?

We are offering some great presentations and workshops online using iCohere collaborative platform and we are seeking a number of volunteer online hosts who will be able to participate in the conference and perform some support activities.   This is a great opportunity for those who want to participate, but for a variety of reason can’t make it to Nepal in November.  Colleague, Sue James is co-ordinating the online hosting activities.

What are the benefits of volunteering?

• Receive support and training in the virtual conference environment, prior to the conference itself;
• Become part of a global network of volunteers, all of whom share your interest in Appreciative Inquiry;
• Gain personal and professional recognition across the AI community; and
• If you can act as an online host for six (6) hours or more over the four days of the conference, you will receive a 50% discount on virtual conference registration!
• (These hours will not have to be contributed in one block, but can be spread out in two-hour time slots over the four days)

For all the details and to register, please go to http://suejames.com/aihosts2009/

I am fortunate to be able to travel to Nepal for the Conference and will also co-facilitating an online workshop, “Flourishing Destinies: How to Sustain Positive Change.”  I will be happy to answer any questions and request that you use the contact form on this site to reach me.